FAQ's

Who is The Carmen for ?

The Carmen is for anyone who needs a planner to keep them more organised especially when caring for someone with medical needs as it helps to keep everything in one place. You can use it for a parent, grandparent, yourself or anyone in need.  

What to do if my order hasn’t arrived?

Please email us by going to the contact us page 

How long before my order is ready?

The order will be processed within 3 working days

Shipping

Royal mail UK

Royal Mail 1st class signed UK Delivery 

Using our 1st class Delivery, your order should be with you in one (1) to three (3) working days (excludes Weekends and Public/Bank Holidays)

1st class signed for delivery is £5.00

Royal Mail 2nd class signed UK Delivery

Using our 2nd class Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays).

2nd class signed for delivery is £4.00

Here are the available options outside of UK: 

Shipments within the UK normally take 2-3 business days.

Shipments within Europe normally take 4-6 business days. Shipments to Italy can take up to 14 business days.

Shipments to rest of the world normally takes 7-10 business days, however, please note that on some rare occasions there can be delays due to the customs process in the destination country.

Cancellations, returns and exchanging

Cancel your order within 48 hours and a refund will be given.

All returns must be done within 14 day’s 

We require all returned items to be sent back in the condition that they were sent with original packaging included with no sign of wear or usage.

We do not refund postage costs unless the items received were damaged in the first place.

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